Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from yumyumyouth.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
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DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
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DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at account@yumyumyouth.com.
Terms of Service
This website is operated by Yum Yum Youth. Throughout the site, the terms “we”, “us” and “our” refer to Yum Yum Youth. Yum Yum Youth offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
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Purchase Contract
All purchases made on this website are governed by these Terms and Conditions. The Terms and Conditions governing your purchase will be those in effect on the date of your purchase. We reverse the right at our sole discretion to amend these Terms and Conditions at any time. If you order goods after we have published any changes to the Terms and Conditions you will be bound by those changes. Accordingly, you should ensure that you understand the precise Terms and Conditions applicable to you order, before placing your order.
We will confirm receipt of your order as soon as possible by email, to the email address that you have provided to us. Please make sure that the email address that you have provided is correct and accurate and that your email mailbox is in proper working order, as all correspondence regarding your order is sent to the email address provided. Please remember to check your spam or junk mailbox as emails can often be misdirected by your spam filters.
Our acceptance of your order will take place upon the despatch of the product(s) ordered and at this point the contract will be made. We will supply the product(s) to you in accordance with these Terms and Conditions.
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PRICING AND AVAILABILITY
All products ordered are subject to availability. Whilst all endeavours are made to ensure the stock available on the website is true and accurate, some stock in our distribution centre may be damaged or short dated. For this reason, we cannot be held responsible if all or part of your order is unable to be fulfilled, due to any errors in the stock shown as available on the website.
Prices quoted on the website may vary time to time and are liable to change without prior notice. Any price changes will not affect orders that have been checkout and/or paid for.
However, if you have items in your basket and have not checked out, the prices will be updated as you complete the check-out process. Despite our best efforts, some products on our website may be incorrectly priced (either due to human or technical error). In the event of any obvious pricing errors, we reserve the right to cancel an order before dispatch an refund any monies paid to us.
The prices shown will be including VAT.
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Payment
Payment must be received in full before your order will be dispatched. For same day dispatch we require your order, and payment in full, before midday. We accept payment by debit or credit card and/or PayPal.
The title and ownership of the product(s) shall not pass to the customer until such time as you have paid in cleared funds to our Bank Account and/or PayPal Account, payment in respect of all sums which are outstanding on your account. Until such time, you shall store the product(s) in such a way that they are clearly the property of Yum Yum Youth. You shall not destroy, deface or obscure any identifying mark or packaging on or relating to the goods until such time that the ownership has passed to you. Notwithstanding this, you are entitled to sell and deliver the product(s) to a third party within the normal framework of your business, the proceeds of such sale being held in trust for us.
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Delivery
Delivery will be made to the address provided during the check-out process. Please ensure that you have entered your address correctly. We cannot accept any liability for miss-delivery or re-delivery if the delivery address entered on the order is incorrect.
Deliveries will be made between the hours of 9am and 5pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery. If no one is available to accept and sign for the delivery, a re-delivery charge may be incurred.
The delivery transit times specified at the point of checkout are calculated from the point of dispatch. For example; a 24hr order dispatched on Monday should be delivered on Tuesday, a 48hr order dispatched on Monday should be delivered on Wednesday. The delivery days are Monday to Friday as standard. Therefore, a 24hr order dispatched on Friday should be delivered on Monday and a 48hr order dispatched on Friday should be delivered on Tuesday. Please note that these delivery times are only guidelines and not guarantees. The delivery is performed by one of our delivery partner. The actual delivery date is outside of our control. Therefore, we cannot guarantee a delivery date and we accept no liability if the delivery extends beyond the specified timeframe. In the event of delayed delivery or lost parcel, all reasonable efforts will be made by yumyumyouth to contact the courier/delivery partner to track the parcel but you accept that once your order is passed on to the courier/delivery partner that all liability is passed on to the courier/ delivery partner and not with yumyumyouth. No refunds, full or partial, will be made by yumyumyouth to you until we have conducted a full investigation and have come to a reasonable conclusion.
If your package is visibly damaged upon arrival, please make a note of this where you are required to sign on the proof of delivery. No liability for damages and or discrepancies will be accepted if the proof of delivery is signed for as received in good condition or unchecked.
Any discrepancies with the order received must be notified to us in writing to customerservice@yumyumyouth.com within 24hrs of receipt. No liability will be accepted for discrepancies notified to use any later than 24hrs after receipt.
Any products that are sensitive to heat and are ordered during the summer months are done so at your own risk. We cannot accept any liability for damage caused in transit due to warm weather.
All product remains the property of Yum Yum Youth until payment has been received in full by us.
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Cancellations
Any orders may be cancelled before they are dispatched. A full refund will be issued in this case.
Please contact us ASAP if you want to cancel your order, as we are not able to do anything after order has been shipped out!
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Order errors, returns and damages
Order errors and or discrepancies must be notified to us in writing to customerservice@yumyumyouth.com within 24hrs of the receipt of the order. If products are missing from your order then we require photos of the products received, alongside a photo of your packing slip. Missing products will be refunded from your order and not replaced.
As the items that we sell are perishable we do not accept returns.
If your order is delivered to you damaged, please contact us immediately in writing by emailing customerservice@yumyumyouth.com along with photographic evidence of the damage with the shipping label clearly visible. We will review this evidence before taking further action; refund or replacement.
If your order arrives in a damaged or faulty condition, we will offer a refund for damaged items only if you have signed for the parcel as damaged.
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Coupons
Coupons do not apply to sale items.
Risk
The risk on all products shall pass to you upon delivery.
Liability
If we fail to comply with these terms and conditions we are responsible to loss and or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, up to the amount of the purchase priced paid by for the products order. Our maximum liability is limited to the total cost of your order. We are not however responsible for any loss or damage that is not foreseeable. Loss and/or damage is foreseeable if it was an obvious consequence of our breach or it it was contemplated by you and us at the time you placed the order.
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Termination
We reserve the right to terminate your account at any time and restrict access to the website, if there is a risk of loss or liability to us or if there is a reasonable reason for doing so.
If we terminate your account we will refund in full any orders that have not yet been dispatched.
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Events out of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside of our reasonable control, including but not limited to: any act, event, non-happening, omission or accident beyond our reasonable control, examples including:
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Strikes, lock-outs or other industrial action.
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Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation of war).
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Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.
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Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
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Impossibility of the use of public or private telecommunications networks.
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The acts, decrees, legislation, regulations or restrictions of any government.
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Non-performance by suppliers or subcontractors.
Errors or Omissions
Any information displayed on this website regarding the products we offer for sale, including, but not limited to; product descriptions, images, sizes, weights, ingredients, nutritional information, and the like, are provided for your convenience only. We cannot be held responsible for any inaccuracies within this information provided and cannot guarantee it to be accurate.
The manufacturers of these products are liable to change or modify any of the above information, without notice, at any time. Whilst we will make all endeavours to ensure that the information displayed is, to the best of our knowledge, accurate, you must ensure that you carefully read the product packaging, including ingredients, allergens and any health and safety warnings, before consumption.
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Entire agreement
These terms and conditions and any document referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a contract, neither party has relied on any representation, undertaking or promise given by the other or to be implied from anything said or written in negotiations between us, prior to such contract, except as expressly stated in these terms and conditions. Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
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Our right to vary these terms and conditions
We reserve the right to revise and amend these terms and conditions at any time and without notice. Any changes made to these terms and conditions will be updated on this page. You will be subject to the terms and conditions that were applicable at the time of your order, unless any of the changes are required by law.
Third party rights
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
Copyright
The content of this website is owned by Yum Yum Youth. This material includes, but is not limited to, photos, images, layout, graphics, look and appearance. The content and this website is protected by copyright, trademarks, database and any other intellectual property rights and any such rights remain vested in Yum Yum Youth. You can only use this site for your own personal, non-commercial use, in order to place orders through the website.
You may not reproduce, copy, duplicate, transmit, publish, display, distribute or sell any material from this website. You may not use this website or its content for any commercial purpose; including the collection and use of any listings, descriptions, prices, make any derivative or commercially exploitative use of this website or its content, download or copy any account information, use any data mining, robots or similar data gathering and extraction tool without the explicit written consent from us. Any unauthorized use terminates any permissions granted.
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Complaints
Any comments and or complaints on or about our website shall be sent to
customerservice@yumyumyouth.com
Password and security
At the time of your registration you will receive a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We cannot be held liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Law and Jurisdiction
These terms and conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.